Redken Hair Cleansing Cream Shampoo

Redken Hair Cleansing Cream Shampoo
SKU: RKS1-16
RM49.50
Removes hair styling build-up & ideal for swimmer.

Description

Redken Hair Cleansing Cream is ideal for swimmers and product junkies, works to remove accumulated mineral deposits and styling product build-up on your hair and scalp, leaving it cleansed and purified.
 
Formulated with fruit acids to strengthen your hair cuticles and add shine and moisture, Redken Hair Cleansing Cream will leave your hair purified and refreshed. Product build-up and excess mineral deposits will be gently removed without stripping the hair to leave it soft and shiny and ready for the next day!
 
Directions for use
Alternate with your regular shampoo.
Apply to wet hair, massage into a lather and rinse.
Repeat if necessary.
For excessive build up, leave in for 5-10 minutes and rinse.
 

Shipping

How much would I need to pay for shipping?
 
Great news! We are currently offering FREE SHIPPING & FREE Cash On Delivery (COD) Malaysia wide for a limited time only. So, hurry and make your purchase today while promotion still valid!
 
How long will it take before I receive my purchases?
 
Please allow 2-3 working days for local orders, 7-14 working days for international orders. Estimated delivery dates are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.
 
How often are deliveries made?
 
We deliver Monday to Friday, 9am to 6pm local time.
 
All orders required a signature upon receipt. We are unable to reship orders once items have been dispatched. Please ensure that there is someone to sign for your order at the specified shipping address.
 
Will I need to pay Custom Duties and Import Taxes?
 
All relevant taxes and duties are already included in the product price. However they do not include any import duties and/or taxes that may be imposed by the country you are shipping to.
As the recipient, you are liable for such duties and taxes; payment of these may be necessary for the release of your order from customs upon arrival.
If you are unsure about your country’s import duty and tax policy, we recommend that you contact your local customs authority to determine the landed cost price prior to purchase completion.

Return / Exchange

belloavenue.com Returns Policy

Our Returns Policy forms part of, and must be read in conjunction with, our Terms & Conditions of Sale. We reserve the right to change this Returns Policy at any time. This Returns Policy was last updated on 21/03/2013.

Our Returns Policy is really simple.

When you receive your item, you must check the item as soon as possible following receipt and always before use.

Please ensure a returns reference number is obtained before attempting to return any items to us (please see the section headed "What to do to return your item to us" below).

Your right to change your mind

We've all done it, ordered something and then realised later that it is no longer needed.

You have 7 days to cancel your order under our 7 day return period policy, which starts on the day after you received the item.

It's so simple, please follow the steps set out below (please see the section headed "What to do to return your item to us").

We are sorry but we are unable to accept the return of the following items unless they are returned unopened (i.e. no broken seals) and/or in the original condition at point of receipt or faulty (please see the section headed "Damaged or faulty items" below):

  • Certain clothing, all footwear and accessories (these must be returned with the tags attached/ labels / seals intact)
  • Jewellery and watches (due to health and safety reasons)

Please ensure that when you receive an item that you take reasonable care of it when trying it on/inspecting it e.g. if you have purchased an item of clothing which has a hygiene seal attached to it you must not remove the seal until you have decided that you want to keep the item.

Wrong item received

We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you.

To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.

Damaged or faulty items

Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you.

If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.

Our Returns Policy for faulty items upholds your statutory rights.

Item not received

We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you.

To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched.

What to do to return your item to us

  • Contact us through your account via our online message centre or call us on +6 016 210 6602
  • You must inform our customer service team of your order number, the item you are returning and the reason for return. We will then provide you with a unique returns reference number and will confirm the address you need to return the item to
  • Please package the item securely and include inside the package your order number, name and address
  • Please obtain a proof of postage from the Post Office when you send your item to us. Proof of postage does not cost anything without it, however, we may not be able to process your refund or replacement in the rare event that your item is lost in transit
  • If you request a replacement and the product is no longer available, we will process the refund back to the original credit/debit card/PayPal account used to purchase the item.

Any item you have accepted and then return is your responsibility until it reaches our warehouse. Please therefore ensure that you send your item back to us using a delivery service that insures you for the value of the goods.

Returning Items Purchased as Part of a Special Offer

Where you have purchased a number of items as part of a special multi-buy discount offer (e.g. buy two items for £10 or buy one item and get another item free) and you subsequently wish to return one of the special offer items, if one or more of the special offer items has already been dispatched we will ask you to return to us all items forming part of this special offer (in the condition set out in the "Your right to change your mind section" and in accordance with the process set out in "What to do to return your item to us") in order to receive a refund. Please contact our customer services team for further information.

If none of the special offer items have been dispatched, then you may cancel your entire order from "My Account" section of the website.

If you believe that one of the special offer items is faulty, please see our "Damaged or faulty items" section.

What we'll do next

All products returned to us are checked by our Returns Department.

If you are entitled to a refund then we will refund the price of your item (including the cost of delivery).

Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.

We will refund the original credit/debit card/PayPal account used to purchase the item.

Return of replacement goods

If an item you ordered was found to be faulty and we replaced it, you have the right to cancel your order in respect of the replacement product within 7 working days starting on the day after you received the replacement item and receive a refund.

Cost of returning items

Please note that we can only refund the postage costs for returning an item where:

  • we sent you the wrong item, or
  • the item is damaged or faulty; or
  • where you are returning a substitute or replacement item which you do not want to keep.

We will not refund postage for items found to be in good working order. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed.

Complaints

If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we apologise. We want to resolve the matter. Please contact our customer service representatives on +6 016 335 6005, or info@belloavenue.com or by post at Customer Service Department, belloavenue.com, 17 Jalan Budiman 15, Taman Mulia 56000 Kuala Lumpur

 

 

 

Comment